The IRS's new direct file pilot program allowed over 140,000 taxpayers in 12 states to file their taxes for free, saving $5.6 million in fees that would have gone to commercial tax preparation companies. Participants claimed over $90 million in refunds. The future availability of the program for more taxpayers is still being evaluated based on feasibility and stakeholder feedback. The total cost for the program was around $10.5 million for technology and development, with an additional $2.4 million for customer service and authentication.
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